Our Privacy Policy

As concerns about the protection of personal information are increasing worldwide, it is important that businesses, both small and large, implement and provide their site visitors with a comprehensive privacy policy.

What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way.  In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; and computer and connection information, and the general location of your internet server (this may or may not be your physical location).


We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and means of communication with the;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do you store, use, share and disclose your site visitors' personal information?

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to market our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.   We may further store the data on our office computers and business tools, in both the physical officer location and cloud-based services through cloud server providers.  All data is behind multi-layered password protection and firewalls. 

How do you communicate with your site visitors?

We may contact you to provide you with the information that you have requested or in the provision of the services that you have instructed us on.  We may also contact you to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.  For these purposes we may contact you via email, telephone, text messages, web-based forums and chat rooms (such as, but not limited to Facebook, Twitter, Rooms and/or Zoom), and postal mail.

Where does your website link to?

From within our website, we may offer links and connections to other websites that we consider may be useful to you.  We make it clear if there is an external link by using an icon that uses their logo or we display the website name.  By following or clicking the links you will will then be subjected to the privacy policies of those external sites which are outside of our control.  Only follow links if you are happy to do so. 

How do you use cookies and other tracking tools?

Cookies TS[****] are used for security and anti-fraud reasons

XSRF-TOKEN is used for security reasons

bSession is used for system effectiveness measurement

hs is used for security reasons

svSession is used in connection with user login

SSR-caching is used to indicate the system from which the site was rendered

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at withdraw@smartsurveyor.co.uk or send us mail to our published postal address.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at amend@smartsurveyor.co.uk or send us mail to our published postal address.